Cerrar
FREE SHIPPING SECURE PAYMENT
 | 
Register   |   Login
  (0)

Terms and conditions


 

Optometric prescriptions for contact lenses must be made and updated regularly.

 

When you place your order you confirm that you have a personalized contact lens adaptation carried out by an optician, optometrist or ophthalmologist guaranteeing the functionality and graduation of the lenses requested.

 

The first lens adaptation must be carried out by your optometrist, supervising you as you learn to use the lenses and overseeing their proper operation.

 

Strict compliance with the rules for use and specific requirements for each lens is required.

 

Failure to observe the rules of use and specifications of each lens can lead to serious consequences for the health of your eyes.

 

If you experience discomfort, tears, reddening, vision fluctuations or any anomaly with your lenses, take them out immediately and consult your optical optometrist or ophthalmologist immediately.

 

Delivery address

 

In order to facilitate and streamline the service, www.comfortlens.es offers the possibility of delivery to the address you prefer: your home or another destination where you are more likely to be.

 

Postage costs

 

Breakdown of postage costs:

 

Peninsular Spain, Balearic Islands, Ceuta, Melilla and Portugal: Free postage.

 

Canary Islands and the rest of the European Union: €10 for orders worth less than €150. Free for bigger orders.

 

Other countries: Postage costs; transport company rates will apply.


Products are sent via established urgent transport firms, with the delivery made within a maximum period of approximately 10 working days, or 48h if we have the item in stock.

 

If the product is delayed for any reason, we will notify you by e-mail to the address you have given us.

 

Taxes and Duties

 

If the dispatch of the goods generates Customs duties, the customer must pay these. If the customer does not want to pay the Customs duties, Comfortlens will not return the money for the order and will accept no responsibility for the package.

 

Warranties

 

Sunglasses: 2-year warranty for frame breakage due to manufacturing defect, 100% free. We use original spare parts.

 

Lenses (of glasses): 2-year warranty against manufacturing defects in lenses. The warranty does not cover scratches, breakage or incorrect handling.

 

You need to send the glasses to our central warehouse and they will be returned to your home, with postage completely free.

 

Contact lenses: 100% free replacement of defective contact lenses.

 

 

 

Exchanges and returns

 

You have 15 days from the date of receipt of the order to return the product purchased. The messenger company’s receipt shall be sufficient as proof of the reception date. Only intact products that can be used for future sale may be returned. The following products cannot be returned: boxes of contact lenses that have been opened, coloured lenses, toric lenses or any other product that has been used, or wrongly placed orders.

 

The customer must attach a note telling us the reason for the return. Comfortlens will refund your money to the account you provide us with.

 

Before returning goods we would ask you to contact Comfortlens at atencioncliente@comfortlens.es so we can send you the corresponding product, if necessary, and to prevent the deterioration of the goods.

 

As the purchase is not made, when a product is returned the postage costs of €5.90 will be charged to the customer and will be deducted from the sum to be credited. Credits will be made by bank transfer and the customer will provide an account number into which the refund will be made.

 

 

Returns address:

 

Comfortlens Óptica

Carretera de Carmona nº 49

Postcode: 41008

Seville (Spain)

 

Prices and payment terms

 

For delivery, the prices applicable at the time the goods were ordered will be applied. All prices include applicable costs, the legal VAT percentage applicable to sales/dispatches within the European Union respectively, and the postage costs described in that section. VAT will not be included for sales/deliveries outside the European Union. However, the customer will pay import tax and any other Customs duties, if any, in the country where the goods are imported.

 

All offers for goods presented by www.comfortles.es on the Internet and the details referring to their prices are non-binding and with no strings attached.

 

The customer must pay the sum for the purchase as soon as the purchase/sale contract is concluded. If payment is late, we shall be authorized to refuse all deliveries to the customer, including those resulting from other orders. We shall not be responsible for damages deriving from failure to deliver in such circumstances.

 

Payment shall be made in advance. You may choose any of the following payment methods: credit card, Paypal, bank transfer.

 

Whichever method you choose, it is absolutely free.

 

If, once the contract has been concluded, and despite the resupply contract having been established long enough in advance, our suppliers do not have the requested goods available within a short period, we reserve the right to withdraw from the contract. If this should happen, we will inform you immediately and, if it occurs, we will refund you the amount paid.

 

Secure payment


www.comfortlens.es is attached to the Banesto e-commerce payment gateway.

 

All data is encrypted under the SSL (Secure Socket Layers) protocol, guaranteeing maximum security.

 

Your credit card details are processed exclusively on a secure server and www.comfortlens.es does not have access to them at any time.

 

All personal data shall be processed confidentially and not passed to third parties.

 

Data protection, security and privacy

 

All data shall be processed in accordance with the terms of the Personal Data Protection Act (L.O.P.D.) 15/99.

 

Personal data and delivery details shall be incorporated into a file so that your orders and dispatches can be send and so that you can be informed of offers and new products that www.comfortlens.es believes you will be interested in.

 

Customers may exercise the rights of cancellation or correction over their personal data at any time by sending us an e-mail to: info@comfortlens.es.

 

Your credit card details are processed exclusively on a secure server and www.comfortlens.es does not have access to them at any time.

 

All personal data shall be processed confidentially and not passed to third parties.

 

Applicable law and jurisdiction

 

The provision of the website service and these General Website Usage Conditions are governed by Spanish law. Insofar as is permitted by Law, the parties, waiving any other rights they may have, expressly and irrevocably submit to the jurisdiction to the Courts and Tribunals of the city of Seville.

 

Company

 

The general contracting conditions will be applied to all commercial transactions made on our website: www.comfortlens.es

 

Eyelens S.L. C/ Baltasar Gracián 5D 4ºA 41007 Seville - Spain CIF: B-91994368

Telephone: +34 954 09 69 60

E-mail: info@comfortlens.es.

Website: www.comfortlens.es

 

www.comfortlens.es is a Spanish company devoted to the Internet sale of contact lenses, sunglasses, graduated glasses and optical accessories throughout Europe.

 

The deliveries, services and offers of www.comfortlens.es shall take place exclusively under these General Conditions, regardless of the country of access. www.comfortlens.es shall not under any circumstances accept conditions not included in the General Conditions or involving an amendment to them. The Customer’s General Conditions opposed to the General Conditions established by www.comfortlens.es shall only be taken as a basis for the contract if www.comfortlens.es states its agreement with the Customer’s conditions, verbally and in writing.



The advantages of choosing Comfortlens


  • Free shipping in the Iberian Peninsula            
  • Top Brand products
  • All the products are authentic
  • Excellent customer service                   
  • More than 4000 items
  • Competitive prices
  • Home delivery in 2-7 days
  • If unsatisfied, full refund
    guaranteed within 15 days
  • Qualified personnel

FOLLOW US:

 


CUSTOMER SERVICE:

  00 34 956 36 35 57

  

CATALOG


Contact Lenses Sunglasses Sport Eyeywear

FREE SHIPPING


Developed by: www.comunica-web.com